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eXplore Our Community

At eXp Realty, our fantastic team of brokers and staff are here to help you build and grow your business as well as ensure the sustainability of the company … and make sure you have some fun!

The quickest and best way to reach most groups is in eXp World. We understand that sometimes you just need to send an email. Here’s how to get in touch with each department.

Accounting and Finance
Preferred Partners
Agent eXperience/Onboarding
Agent Success Obsessed
Brokerage Operations
Growth and Attraction
Marketing and Communications
ONE eXp
Team Services
Technology and Technical Support
Transaction Processing
Net Promoter Score
Applying for eXp Positions
Executive Leadership Team
Agent Advisory Council
eXp World Holdings Board of Directors

 

Accounting and Finance

Responsible for processing payments to agents and vendors, billings and collections, cash management, administering equity-related programs, W-9, direct deposits, capping status and public company compliance related to filings and tax reporting.

    • eXp World: Visit the Accounting office, Monday through Friday:

       

      • Pacific: 5 a.m. – 5 p.m.
      • Eastern:  8 a.m. – 8 p.m.
    • Accounts payable (commission and revenue share payments, update direct deposit): [email protected]

Preferred Partners

We are excited to provide affiliated services to our agents and their clients. With consumer value and satisfaction as guiding principles, eXp Realty is engaging the best product providers in real estate as preferred partners.

How can I access the eXp Realty Preferred Partners:

  • All partners have a staffed office in the Partner Hub where agents can visit for assistance Monday-Friday during normal business hours, self-help is available 24/7. Weekly training is available in the Partner Theater and Partner Training rooms.  eXp World: From the Go To menu, select Preferred Partners
  • Partners have Workplace groups to help you get started and stay updated, join the groups and review the pinned posts 
  • Visit our website 

For more information click here.

Agent eXperience

Agent experience is dedicated to providing world class support and service while ensuring that our agents are aware of, and have access to, the best education and training in the industry. Our programs include: eXp Connect, eXpand Mentor Program, eXp Realty Luxury Collection, Icon Award Program and eXp University with educational classes and the On-Demand Library to serve our agents 24/7!
 

    • eXp World: Visit the Agent eXperience office, Monday through Friday:
    • Pacific: 7 a.m. – 4 p.m.

    • Eastern: 10 a.m. – 7 p.m.
  • Schedule a FABULOUS tour of eXp World: [email protected]

  • eXp World: Visit the Canadian Operations office, Monday through Friday:
    • Pacific: 6 a.m. – 5 p.m.
    • Eastern: 9 a.m. – 8 p.m.
  • Email: [email protected]

Agent Onboarding

Assists all prospective agents and new eXp Realty agents through the processes of joining and onboarding. They provide initial paperwork and facilitate the steps necessary from the joining application to becoming an active eXp Realty agent. If you’re onboarding as an existing team please read our Team Services section.

  • eXp World: Visit the Agent eXperience/Onboarding Lobby, Monday through Friday:
      • Pacific: 6 a.m. – 5 p.m.
      • Eastern: 9 a.m. – 8 p.m.
  • General Agent Onboarding Questions: [email protected]
  • After Onboarding General Questions: [email protected]
  • Western Team: [email protected]
    (AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA and WY)
  • Central Team: [email protected]
    (AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NB, ND, OH, OK, SD, TN, TX and WI)
  • Eastern Team: [email protected]
    (CT, DC, DE, FL, GA, MA, ME, MD, NC, NH, NJ, NY, PA, RI, SC, VA, VT and WV)

  • eXp World (Canada): Visit the Canadian Operations office, Monday through Friday:
      • Pacific: 6 a.m. – 5 p.m.
      • Eastern: 9 a.m. – 8 p.m.

Agent Success Obsessed

eXp Realty is excited to launch the Agent Success Obsessed program which will allow us to highlight the best interactions and demonstrations of staff going above and beyond to help you!

The goal is to bring exceptional experiences with our staff to the forefront. When you have an exceptional experience, share with us that we got it right!

Each month, you will be invited to submit staff members through a nomination process. A staff member will then be selected as our winner, for being an example to us all of being agent success obsessed.

We are so excited that as of today, this new recognition program is live. Look for information to come out in the next few days on how you can start nominating your agent success obsessed staff member on Workplace.

Help us recognize those staff members who are agent success obsessed!

Program Overview

Brokerage Operations

Responsible for eXp Realty’s U.S. brokerage operations, including compliance with state license law, REALTOR® association membership, MLS participation and risk management.

  • eXp World: Visit the Brokerage Operations office 1
  • Monday through Friday hours:
      • Pacific: 7 a.m. – 9 p.m. and 11 a.m. – 2 p.m.
      • Eastern: 10 a.m. – noon and 2 p.m. – 5 p.m.

Find Your State or Provincial Broker Team

Responsible for eXp Realty’s Canadian brokerage operations, including compliance with provincial license law, REALTOR® association membership, MLS participation and risk management.

  • eXp World: Visit the Canadian Operations office, Monday through Friday:
      • Pacific: 6 a.m. – 5 p.m.
      • Eastern: 9 a.m. – 8 p.m.

Growth and Attraction

Assists eXp Realty agents and staff with agent attraction by developing resources and policies, and having conversations with prospective agents to help the company grow.

Marketing and Communications

Responsible for strategy and messaging to drive company objectives, marketing approvals, public relations, online and offline marketing materials and internal communications. The following email addresses are where agents can go to get answers to all areas of marketing.

ONE eXp: eXp Realty’s Diversity & Inclusion Initiative

eXp Realty is proud to announce its commitment to diversity and inclusion, through its initiative, ONE eXp. This commitment supports eXp’s culture by embracing differences, promoting equality and mutual respect, and providing a space where everyone has a voice and the opportunity to succeed.

ONE eXp is committed to diversity and inclusion through:

  • Education: Host ONE eXp meetings to educate and increase awareness in this new diversity and
    inclusion initiative.
  • Coverage: Ensure diversity and inclusion is represented in marketing materials, press coverage and events.

Our mission is to build eXp Realty into the most diverse and inclusive real estate brokerage in the world where all views are respected and encouraged.

Where Diverse Perspectives Feel at Home
At eXp Realty, we’re proud to have a number of active diversity groups that enhance our company’s culture and community.

One eXp Diversity Flyer

eXp Realty’s Diversity & Inclusion Initiative Flyer

Transaction Processing

Assists with transaction files to make sure they are compliant with state or provincial regulations and agents receive their commission payments timely and accurately. They are here to make sure you get paid on time, every time!

  • eXp World: Visit the Transaction Processing office, Monday through Friday:
    • Pacific: 6 a.m. – 5 p.m.
    • Eastern: 9 a.m. – 8 p.m
  • Call or text: Current agents call or text (855) 966-1397 (Toll Free):
    • Pacific:
      • 6 a.m. to 8 p.m. Monday – Friday
      • 7 a.m. to 11 a.m. Saturday
      • Closed on Sunday
    • Eastern:
      • 9 a.m. to 11 p.m. Monday – Friday
      • 10 a.m. to 2 p.m. Saturday
      • Closed on Sunday

Prospective agents please reach out to [email protected]

Net Promoter Score

At eXp, we are constantly looking for ways to make our agents more successful and improve their experience. One way we do this is with Net Promoter Score (NPS) Surveys. These are quick surveys that ask agents how likely they are to recommend us to a friend or colleague on a scale from 0 to 10, and why they gave us this score. The scores are used to calculate our NPS Score and shows how we are doing overall with agent satisfaction. The feedback gives us valuable insight into what we are doing well, and what we can improve.

Click below to read more about NPS and to join the ongoing discussion group on Workplace.

For additional questions, email our Net Promoter System Analyst at [email protected].

Applying for eXp Staff Positions

As we continue to grow, we have a consistent need to hire eXceptional staff. Use this link to view open staff positions and submit your application.

Team Services

Provides dedicated service and support for existing and incoming teams of all sizes, including devoted onboarding and transaction staff as well as assistance with adding or removing team members. Any team-related support needs should be sent to:

Technology and Technical Support

Responsible for identifying and delivering world-class technology that supports our needs while maintaining the systems and technologies that run the business.


 

In addition to the brokers and staff available to help you at every turn, there are a few other groups who devote their time and skills to help us build community, be transparent and collaborate. Most importantly, they work hard to ensure your experience at eXp Realty meets — and hopefully exceeds — your expectations.

Executive Leadership Team

Generally, eXp Realty is a self-managed company. We strive to empower people to make meaningful decisions in pursuit of our vision and to support our core values. In order to do this, we have a leadership team to run the day-to-day operations of the company and create structure and processes to help fulfill this intention.

https://expworldholdings.com/about-exp/who-we-are/#leadership-team

Agent Advisory Council

The eXp Agent Advisory Council ensures the voice of the agent is heard at the highest levels of the company. It benefits our shareholders while providing new ways for our senior leadership to obtain additional insight as our company grows. The AAC is made up of 12 nominated and selected eXp agents and brokers; two members serve on the board of directors.

https://expworldholdings.com/about-exp/who-we-are/#advisory-council

eXp World Holdings Board of Directors

As a public company, we are required to have a board of directors, elected to represent shareholders. They establish policies for corporate management and oversight, and make decisions on major company issues. The board is comprised of real estate agents and leaders in finance and business, including members who have taken companies public; a former President of Global Services at AT&T; a three-time CEO and two-time COO at various finance and software companies such as Cantor Fitzgerald & Co; and a former four-time, top team leader for Keller Williams.

https://expworldholdings.com/investors/governance/