eXplore Our Community

At eXp Realty, our fantastic team of brokers and staff are here to help you build and grow your business as well as ensure the sustainability of the company … and make sure you have some fun! The quickest and best way to reach most groups is in eXp World. We understand that sometimes you just need to send an email. Here’s how to get in touch with each department.

Accounting and Finance eXp Solutions Agent eXperience/Onboarding Brokerage Operations Growth and Attraction Marketing and Communications ONE eXp Team Services Technology and Technical Support Transaction Processing Net Promoter Score Applying for eXp Positions Executive Leadership Team Agent Advisory Council eXp World Holdings Board of Directors

Accounting and Finance

Responsible for processing payments to agents and vendors, billings and collections, cash management, administering equity-related programs, W-9, direct deposits, capping status and public company compliance related to filings and tax reporting.

- eXp World: Visit the Accounting office, Monday through Friday:
  - Pacific: 5 a.m. – 5 p.m.
  - Eastern: 8 a.m. – 8 p.m.

- Accounts payable (commission and revenue share payments, update direct deposit): [email protected]

- Accounts receivable (pay bills or update payment information): [email protected]

- Agent equity program: [email protected]
- To opt in/out of the program, visit the online form
- Direct deposit update: Visit the change request form
- Revenue share program: [email protected]
- W-9 and tax ID update: Visit the change request form

eXp World: Visit the Canadian Operations office, Monday through Friday:
- - Pacific: 6 a.m. – 5 p.m.
  - Eastern: 9 a.m. – 8 p.m.
Email:
- - Alberta: [email protected]
- - British Columbia: [email protected]
  - Ontario: [email protected]

eXp Solutions

Trusted vendors, tools and services eXp Solutions is a complete suite of industry leading vendors, tools and services that agents can utilize throughout their real estate journey and can trust as an extension of their team. We aim to deliver the most agent centric and reputable suite of solutions to eXp agents that provide them with everything they need to deliver the most elevated and seamless client experience and care about their business as much as they do.

How to access eXp Solutions Providers:

All of our trusted vendors, tools and service providers have a staffed booth in the eXp World EXPO Hall where agents can visit for assistance Monday-Friday during normal business hours, self-help is available 24/7. Weekly training is available in the Partner Theater and Partner Training rooms.
- eXp World menu > Go To > eXp Partners > Partner EXPO Hall
Providers have Workplace groups to help you get started and stay updated, join the groups and review the pinned posts
Visit our website
Join our Workplace Group

For more information click here.

Agent eXperience

Agent eXperience is dedicated to providing world-class support and industry-leading, agent-centric programs. while also ensuring that our agents are aware of, and have access to, the best education and training in the industry. Our programs include: the eXp Mentor Program and the ICON Agent Program. eXp Mentor Program The Mentor Program provides newly licensed agents a learning platform where they will gain the fundamental knowledge required to start and build a successful real estate career. Each mentee is paired with an eXp Realty Certified Mentor who is a member of the same MLS and local geographic area.

Email: [email protected]

Mentors play a vital role by providing guidance in a practical, hands-on manner to lead mentees in the early stages of their career. In keeping with our core values, Mentors also contribute to the sustainability of the company by helping newly licensed agents become successful and productive. Are you a rockstar agent? Apply to be an eXp Realty Certified Mentor today! Follow this link to submit your application. ICON Agent Program eXp Realty celebrates all of our agents while also highlighting those who achieve exceptional production levels and exemplify our core values. Agents can achieve ICON status by meeting or exceeding the Program’s Production Requirements during their Capping Period. For more information on this program, click here.

eXp World: Call 877-2-GETEXP or visit Onboarding and Agent Support Seven days a week:
- Monday – Friday
  - Pacific: 5 a.m. – 8 p.m.
  - Eastern: 8 a.m. – 11 p.m.
- Saturday – Sunday
  - Pacific: 6 a.m. – 5 p.m.
  - Eastern: 8 a.m. – 7 p.m.
Schedule a FABULOUS tour of eXp World: Meet in the eXp World Welcome Area at the Orange Circle to the right of the Information Desk to take a FABULOUS tour of eXp World Monday through Friday:
- Pacific: 10 a.m. / 12 p.m. / 2 p.m
- Eastern: 1 p.m. / 3 p.m. / 5 p.m.

eXp World: Visit the Canadian Operations office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m.
Email: [email protected]

Agent Onboarding

Agent Onboarding assists all prospective agents and new eXp Realty agents through the processes of joining and onboarding. Once you have completed the Join Application, agent onboarding will facilitate any revisions, additional paperwork and the remaining steps necessary to become an active eXp Realty agent. If you’re onboarding and joining an existing team, a dedicated support group will be assisting you through this process. For more details, please read our Team Services section. As your onboarding progresses, you will receive email and text alerts to keep you up to date with the most recent information. If you ever have questions about the status of your onboarding you can reach out via the contact information below.

eXp World: Visit the Onboarding and Agent Support Lobby/HUB, Monday through Friday:
- - Pacific: 5 a.m. – 8 p.m.
  - Eastern: 8 a.m. – 11 p.m.
General Agent Onboarding Questions: [email protected]
After Onboarding General Questions: [email protected]

eXp World (Canada): Visit Canadian Operations > Canadian Provincial Operations Lobby, Monday through Friday:
- - Pacific: 6 a.m. – 5 p.m.
  - Eastern: 9 a.m. – 8 p.m.
- Email: [email protected]

Brokerage Operations

The Broker Operations team is responsible for eXp Realty’s U.S. brokerage operations, including compliance with state license law, REALTOR® association membership, MLS participation and risk management.

Email: [email protected]
eXp World: Visit the Brokerage Operations State rooms during the days/times outlined for each state below:
- Alaska
  - Monday – Friday
    - 10 a.m. – 4 p.m. (Alaska Time Zone)
- Alabama
  - Monday – Friday
    - 8 a.m. – 4:30 p.m (Central Standard Time)
- Arkansas
  - Monday – Friday
    - 9 a.m. – 3 p.m. (Central Standard Time)
- Arizona
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Mountain Standard Time)
- California
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Pacific Standard Time)
- Colorado
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Mountain Standard Time)
- Connecticut
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Eastern Standard Time)
- Washington DC
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Delaware
  - Monday and Wednesday
    - 1 p.m. – 3 p.m. (Eastern Standard Time)
- Florida
  - Monday – Friday
    - 9 a.m. – 4:30 p.m. (Eastern Standard Time)
- Georgia
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Hawaii
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Hawaii Standard Time)
- Iowa
  - Monday – Friday
    - 9 a.m. – 3 p.m. (Central Standard Time)
- Idaho
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Mountain Standard Time)
- Illinois
  - Monday – Friday
    - 10 a.m. – 4 p.m. (Central Standard Time)
- Indiana
  - Managing Broker Hours:
    - Monday – Thursday
      - 10 a.m. – 3 p.m. (Eastern Standard Time)
    - Friday
      - By appointment only
  - Support & Compliance Hours:
    - Monday – Friday
      - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Kansas
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Central Standard Time)
- Kentucky
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Louisiana
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Central Standard Time)
- Massachusetts
  - Monday – Thursday
    - 11 a.m. – 3 p.m. (Eastern Standard Time)
  - Friday by Appointment Only
- Maryland
  - Monday – Wednesday and Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
  - Thursday by Appointment Only
- Maine
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Michigan
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Minnesota
  - Monday – Friday
    - 8 a.m. – 4 p.m. (Central Standard Time)
- Missouri
  - Monday – Friday
    - 8 a.m. – 5 p.m. (Central Standard Time)
- Mississippi
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Montana
  - Monday – Friday
    - 9 a.m. – 3 p.m. (Mountain Standard Time)
- North Carolina
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- North Dakota
  - Monday – Friday
    - 8 a.m. – 12 p.m. / 1 p.m. – 4 p.m. (Central Standard Time)
- Nebraska
  - Monday – Friday
    - 8 a.m. – 12 p.m. (Central Standard Time)
- New Hampshire
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- New Jersey
  - Monday – Friday
    - MB/ASC/CCS: 9 a.m. – 4 p.m. (Eastern Standard Time)
    - TSS: 10 a.m. – 2 p.m. (Eastern Standard Time)
- New Mexico
  - Monday – Friday
    - 8 a.m. – 3 p.m. (Mountain Standard Time)
- Nevada
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Pacific Standard Time)
- New York
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Ohio
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Oklahoma
  - Monday – Friday
    - 10 a.m. – 4 p.m. (Central Standard Time)
- Oregon
  - Monday – Friday
    - 9 a.m. – 3 p.m. (Pacific Standard Time)
- Pennsylvania
  - Monday – Friday
    - 8 a.m. – 4 p.m. (Eastern Standard Time)
- Rhode Island
  - Monday – Thursday
    - 9 a.m. – 12 p.m. (Eastern Standard Time)
  - Friday by Appointment Only
- South Carolina
  - Monday – Friday
    - 11 a.m. – 1 p.m. / 2 p.m. – 5 p.m. (Eastern Standard Time)
    - Concierge available: 8 a.m. – 5p.m. (Eastern Standard Time)
  - Monday – Sunday
    - Workplace Chat available: 8:30 a.m. – 5:30 p.m. (Eastern Standard Time)
- South Dakota
  - Monday Wednesday, and Friday
    - 10 a.m. – 12 p.m. (Mountain Standard Time)
  - Tuesday and Thursday
    - 8 a.m. – 4:30 p.m. (Mountain Standard Time)
- Tennessee
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Central Standard Time)
- Texas
  - Monday – Friday
    - 9 a.m. – 5 p.m. (Central Standard Time)
- Utah
  - Monday – Friday
    - 9 a.m. – 5 p.m. (Mountain Standard Time)
- Virginia
  - Managing Broker Hours:
    - Monday – Thursday
      - 9 a.m. – 4 p.m. (Eastern Standard Time) Friday
      - 9 a.m. – 3 p.m. (Eastern Standard Time)
  - Orientation:
    - 1st and 3rd Tuesday of the Month
      - 9 a.m. (Eastern Standard Time)
  - State Meeting:
    - 2nd and 4th Tuesday of the Month
      - 9 a.m. (Eastern Standard Time)
- Vermont
  - Monday – Friday
    - 9 a.m. – 4 p.m. (Eastern Standard Time)
- Washington
  - Monday – Friday
    - 9 a.m. – 3 p.m. (Pacific Standard Time)
- Wisconsin
  - Monday – Friday
    - 9 a.m. – 12 p.m. / 1 p.m. – 4 p.m. (Central Standard Time)
- West Virginia
  - Monday; Wednesday – Friday
    - 10 a.m. – 12 p.m. (Eastern Standard Time)
  - Tuesday
    - Floating
- Wyoming
  - Monday – Friday
    - 10 a.m. – 1 p.m. (Mountain Standard Time)

In Canada, the team is responsible for eXp Realty’s Canadian brokerage operations, including compliance with provincial license law, REALTOR® association membership, MLS participation and risk management.

eXp World: Visit the Canadian Operations office, Monday through Friday:
- - Pacific: 6 a.m. – 5 p.m.
  - Eastern: 9 a.m. – 8 p.m.
Email: [email protected]

Growth and Attraction

The Growth and Attraction team assists eXp Realty agents and staff with agent attraction by developing resources and policies, and having conversations with prospective agents to help the company grow.

All U.S. Teams: [email protected]
Canadian Team: [email protected]

Marketing and Communications

The Marketing and Communications team is responsible for strategy and messaging to drive company objectives, marketing approvals, public relations, online and offline marketing materials and internal communications. The following email addresses are where agents can go to get answers to all areas of marketing.

Brand approvals (logos, business cards, signs, etc.): [email protected]
Press release approvals: [email protected]
Live event inquiries: [email protected]
Media relations: Carolyn Merchant, [email protected]
Investor relations: [email protected]

ONE eXp: eXp Realty’s Diversity, Equity & Inclusion Initiative

eXp Realty is proud of our commitment to diversity, equity and inclusion. This commitment supports eXp’s culture by embracing differences, promoting equality, and mutual respect, and providing a space where everyone has a voice and the opportunity to succeed. ONE eXp, the company’s agent led volunteer initiative, works in partnership with the corporate Diversity, Equity & Inclusion Team to achieve their goal of paving the way to be the most diverse and inclusive company in the industry, and to work in alliance with industry thought leaders, trade organizations, and community representatives to make a tangible impact and change for our communities by closing the gap in homeownership. ONE eXp is committed to diversity and inclusion through:

Education: Provide ONE eXp cultural training sessions and events to educate and increase awareness and knowledge in order to more effectively serve our diverse clients and staff.
Culture: Bringing people of all walks of life together and giving them spaces to fully be themselves so they are empowered to advocate for the communities that they represent.
Community: Leading the industry in our charitable giving and global efforts to build an equitable landscape for homeownership among historically oppressed people.
Leadership: Employing an inclusive mandate, through which diverse employees can support the development of the organization by being in the spaces where decisions are made, and having a seat at the table. Our leadership team recognizes the value and benefit of having more inclusive representation at all levels, starting at the top.

Our mission is to build eXp Realty into the most diverse, equitable and inclusive real estate brokerage in the world, where all views are respected and encouraged. Where Diverse Perspectives Feel at Home At eXp Realty, we have created an environment that attracts and supports key talent, promotes and teaches fair housing principles, and creates a competitive advantage to better serve our agents, partners, and customers across the globe. One eXp Diversity Flyer

Transaction Processing

The Transaction Processing team assists with transaction files to make sure they are compliant with state or provincial regulations and agents receive their commission payments timely and accurately. They are here to make sure you get paid on time, every time!

eXp World: Visit the Transaction Processing office, Monday through Friday:
- Pacific: 6 a.m. – 5 p.m.
- Eastern: 9 a.m. – 8 p.m
Call or text: Current agents call or text (855) 966-1397 (Toll Free):
- Pacific:
  - 6 a.m. to 8 p.m. Monday – Friday
  - 7 a.m. to 11 a.m. Saturday
  - Closed on Sunday
- Eastern:
  - 9 a.m. to 11 p.m. Monday – Friday
  - 10 a.m. to 2 p.m. Saturday
  - Closed on Sunday

Prospective agents please reach out to [email protected]

Email: [email protected]
Have a transaction-related question? Check out the eXp Realty Transaction Quick Reference Guide.

eXp World: Visit the Canadian Operations office, Monday through Friday:
- - Pacific: 6 a.m. – 5 p.m.
  - Eastern: 9 a.m. – 8 p.m.
Email:
- Alberta: [email protected]
- British Columbia: [email protected]
- Ontario: [email protected]

Net Promoter Score

At eXp, we are constantly looking for ways to make our agents more successful and improve their experience. One way we do this is with Net Promoter Score (NPS) Surveys. These are quick surveys that ask agents how likely they are to recommend us to a friend or colleague on a scale from 0 to 10, and what influenced them to give us this score. We use the first question to calculate our NPS Score and determine where we are doing well and where we need to improve. We use the comments to identify specific ways we can improve your agent experience. Your feedback is extremely valuable! It lets us know straight from the source what you need. Click below to read more about NPS and to join the ongoing discussion group on Workplace.

For additional questions, email our NPS team at [email protected].

Applying for eXp Staff Positions

As we continue to grow, we have a consistent need to hire eXceptional staff. Use this link to view open staff positions and submit your application.

Team Services

Team Services provides dedicated service and support for existing and incoming teams of all sizes, including devoted onboarding and transaction staff as well as assistance with adding or removing team members. Any team-related support needs should be sent to:

General Team Onboarding Questions: [email protected] for U.S. teams and [email protected] for Canadian teams.
After Onboarding Team Questions: [email protected]

Technology and Technical Support

Technology and Technical Support are responsible for identifying and delivering world-class technology that supports our needs while maintaining the systems and technologies that run the business.

eXp World: Visit the Tech Outpost anytime from 6:30 p.m. ET on Sundays through Fridays at 8 p.m. ET
Having trouble with Enterprise, eXp World, kvCORE, Passport, email forwarding, or other eXp provided technology?
- Submit a ticket by sending an email to [email protected] or by going to https://support.expcloud.com/portal/en/newticket and clicking on the “Submit a ticket” button in the Support tile.
Have a tech support-related question? Check out FAQs in the Help Center.
For technology updates, join the eXp Technology Updates & Announcements Workplace Group
To check current status of eXp Realty tools and services, visit http://status.exprealty.com.

In addition to the brokers and staff available to help you at every turn, there are a few other groups who devote their time and skills to help us build community, be transparent and collaborate. Most importantly, they work hard to ensure your experience at eXp Realty meets — and hopefully exceeds — your expectations.

Executive Leadership Team

Generally, eXp Realty is a self-managed company. We strive to empower people to make meaningful decisions in pursuit of our vision and to support our core values. In order to do this, we have a leadership team to run the day-to-day operations of the company and create structure and processes to help fulfill this intention. See our Executive Leadership Team

Agent Advisory Council

The eXp Agent Advisory Council ensures the voice of the agent is heard at the highest levels of the company. It benefits our shareholders while providing new ways for our senior leadership to obtain additional insight as our company grows. The AAC is made up of 12 nominated and selected eXp agents and brokers; two members serve on the board of directors. See our Agent Advisory Council

eXp World Holdings Board of Directors

As a public company, we are required to have a board of directors, elected to represent shareholders. They establish policies for corporate management and oversight, and make decisions on major company issues. The board is comprised of real estate agents and leaders in finance and business, including members who have taken companies public; a former President of Global Services at AT&T; a three-time CEO and two-time COO at various finance and software companies such as Cantor Fitzgerald & Co; and a former four-time, top team leader for Keller Williams. See our Board of Directors and Committee

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